Shipping policy
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
We work with international suppliers to bring you quality products at great prices. Because of this, delivery times may vary depending on your location.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard International Shipping | 7–12 business days |
Please note: delivery times are estimates and begin from the date of dispatch, not the date of order. Delays caused by customs, local carriers, weather, or other circumstances beyond our control may extend these timeframes.
Shipping Costs
[Insert your shipping cost details here — e.g., "Shipping is free on all orders" or "Shipping costs are calculated at checkout based on your location and order weight."]
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at kokcobleetan@gmail.com and we'll help track it down. If a package is confirmed lost in transit, we'll offer a replacement or refund in accordance with our [Refund Policy].
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at kokcobleetan@gmail.com — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.
Contact Us
Questions about your shipment? Reach out to us!